Privacy Policy

LuxePrizes (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store and protect your information when you use our website www.luxeprizes.co.uk.

1. Information We Collect

When you use LuxePrizes, we may collect the following:

• Account details: name, display name, email, phone number, address, country.
• Payment details: wallet transactions, bank details for withdrawals (stored securely and displayed only in masked form).
• Game activity: ticket purchases, winnings, instant wins, withdrawal requests.
• Technical data: IP address, device type, browser type, cookies and session information.
• Marketing preferences: email/SMS opt-in choices.

2. How We Use Your Information

We process your personal data to:

• Provide and operate our competitions, games and draws.
• Manage wallet balances, payouts, and purchase history.
• Verify identity, prevent fraud, and meet legal obligations.
• Send important service messages (e.g. order confirmations, prize notifications).
• Send optional marketing communications (only if you have opted-in).
• Support our charitable commitments — a portion of profits is donated to SEN and Down Syndrome causes. Donors’ personal details are never shared with charities without consent.

3. Legal Basis for Processing

We rely on the following legal grounds:

• Contract: to provide you with competitions and services.
• Legal obligation: to comply with UK laws on competitions and financial transactions.
• Legitimate interests: to ensure fair play, security, and customer support.
• Consent: for marketing communications (you can withdraw at any time).

4. Sharing Your Data

We will never sell your personal data. We may share information with:

• Service providers (e.g. payment processors, hosting, analytics).
• Regulatory bodies or law enforcement, where required by law.
• Our professional advisers (e.g. accountants, auditors).

5. Data Storage & Security

• Your data is stored on secure servers in the UK/EU.
• Bank details are masked in the UI and stored securely with encryption.
• We apply technical and organisational measures to keep your data safe.

6. Data Retention

We keep your personal data only as long as necessary:

• For active accounts, data is retained while you play with LuxePrizes.
• Closed accounts are securely archived or deleted after 6 years (to meet HMRC and financial regulations).

7. Your Rights

You have the right to:

• Access the data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and personal data.
• Withdraw consent for marketing at any time.
• Restrict or object to certain data processing activities.
• Request a copy of your data in a portable format.

8. Cookies

We use cookies to improve site performance, remember your session, and analyse usage. You can manage or disable cookies in your browser settings, though some features may not work without them.

9. Children

LuxePrizes is strictly for users aged 18+. We do not knowingly collect data from anyone under 18. If we become aware of under-18 usage, we will delete such accounts and associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact:
Email: support@luxeprizes.co.uk
Address: LuxePrizes Ltd, [Insert Registered Office Address].